1. Overview

At [Your Company Name], we aim to ensure every customer is satisfied with their tyre purchase. If you receive a product that is incorrect, damaged, or not as described, we offer a smooth and transparent returns process in line with our commitment to quality service.

Please review our policy below to understand when and how returns or refunds can be processed.

2. Eligibility for Returns

To qualify for a return or exchange, please ensure the following conditions are met:

  • The return request is made within 14 days of the delivery date.

  • The tyres must be unused, unmounted, and in their original condition.

  • The product should be in its original packaging, with all labels, barcodes, and serial numbers intact.

  • Proof of purchase (invoice or order confirmation) must be provided.

Note:
Tyres that have been mounted, driven on, or damaged after delivery are not eligible for return unless a manufacturing defect is confirmed.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Tyres damaged due to improper installation or use.

  • Products purchased during clearance, promotional, or special discount sales (unless defective).

  • Accessories, tubes, and valves once opened or used.

  • Tyres customized, ordered in bulk, or imported specifically on customer request.

4. Return Procedure

If you wish to initiate a return, please follow these steps:

  1. Contact our Support Team
    Email: [support@yourcompany.com]
    Phone/WhatsApp: [your number]
    Please provide your order number, reason for return, and photos of the product (if applicable).

  2. Return Authorization
    Once approved, you’ll receive a Return Authorization Number (RAN) and instructions for shipping the product back.

  3. Shipping the Product

    • Pack the tyres securely in original or equivalent packaging.

    • Clearly label the RAN on the outside of the package.

    • Ship to:
      [Your Company Return Address]

    • Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was delivered.

  4. Inspection & Processing

    • Once received, our team will inspect the returned tyres within 3–5 business days.

    • If approved, your refund or replacement will be processed.

5. Refunds

Once your return is accepted and processed:

  • Refunds will be issued to your original payment method within 7–10 business days.

  • If paid via bank transfer, please provide your account details for a refund.

  • Refunds exclude shipping costs (unless due to an error on our part).

6. Exchanges

If you wish to exchange for a different tyre model, size, or brand:

  • Contact us within 14 days of delivery.

  • Additional payment or refund may apply depending on the price difference.

  • Exchange processing follows the same steps as a return.

7. Damaged or Defective Tyres

If you receive a tyre that appears damaged or defective, contact us immediately (within 48 hours of delivery).
Please provide:

  • Photos of the damage.

  • Tyre DOT code and serial number.

  • Proof of purchase.

Our technical team will review your case, and if verified as a manufacturer’s defect, we will provide a replacement or full refund at no additional cost.

8. Order Cancellations

  • Orders can be cancelled before dispatch for a full refund.

  • Once dispatched, standard return policies apply.

9. Manufacturer Warranty Claims

Many tyres are covered under manufacturer warranties for tread life or defects.
For warranty claims:

  • Provide the original invoice, tyre serial number, and photos of the issue.

  • We will coordinate with the manufacturer for assessment and compensation according to their terms.

10. Contact Us

If you have questions or concerns regarding your return or refund, please reach out:

📍 Address: [Your Company Address]
📞 Phone/WhatsApp: [Your Number]
📧 Email: [support@yourcompany.com]
🕒 Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM